1st Level Support (m/f/d)
To balance your private and professional life, you can look forward to flexible and agile working with us. A return of all employees to an office structure with fixed working hours is hardly imaginable.
Regular coordination via Microsoft Teams or our chat has become an established part of everyday working life.
We bring a relaxed working atmosphere to your home, where you can work with a young, familiar team of about 5 - 12 team colleagues.
We offer individual solutions to meet the needs of all colleagues. This includes the possibility to work abroad by arrangement or development opportunities by working in other teams as well as further training opportunities.
- Regular contact with our existing customers by phone or email
- Maintaining incoming support requests from customers in our ticket system Jira
- Clarify internal support cases
- Forwarding to the 2nd level in case of non-resolution in the 1st level
- working in a small, motivated team
- Flexible working hours
- Home office possibilities
- experience in IT support or comparable professional experience
- a basic understanding of technology and solution-oriented working style
- Availability during the agreed service hours
- possibly already experience with Jira
- a friendly and courteous manner
- a responsible way of working
- very good communication in German and good communication in English
Do you have any questions?
We are happy to help you!
Contact
Sina Ackermann
06151 87 07 31 00